A simple explanation
No technical background needed. This page explains how VeriBureau works for everyone.
What VeriBureau does
VeriBureau connects reviews to verifiable origins — real transactions for verified reviews, registered identities for open reviews. For verified reviews, the business generates a unique Proof Token — a cryptographic link that proves a real interaction took place.
The result is a review system where every entry is tied to a verified event. Businesses can demonstrate their quality with data that anyone can check independently.
For businesses
- Register your business on VeriBureau.
- Send a Proof Token to the customer after each transaction.
- The customer writes a review using the link.
- Your Trust Score updates automatically.
For customers
- Receive a link from the business, or find the business in the directory.
- Write a review — verified (with token) or open (no token).
- Your review is published and cryptographically signed.
- Your reputation as a reviewer grows over time.
Proof Tokens: how verified reviews begin
A Proof Token is like a digital receipt. The business generates one for each transaction — from the dashboard with one click, or through the API automatically. The token is sent to the customer via email, QR code, or any preferred channel.
One token — one verified review. Open reviews require a registered account but no token. Both types are cryptographically signed and recorded in the public audit chain.
The process, step by step
Business sends a review link
After a transaction, generate a Proof Token and send the review link to your customer — by email, QR code, or any channel you prefer.
Customer verifies and reviews
The customer clicks the link, selects a score, optionally writes feedback, and verifies their identity with a one-time email code. The token is sealed permanently.
Trust Score updates automatically
The business Trust Score recalculates instantly — weighted by reviewer reputation, industry context, and recency. No manual intervention. Fully algorithmic.
Everything is recorded permanently
The review, any business response, any dispute — all recorded in a cryptographic chain that anyone can verify independently at any time.
Your privacy is protected
When you leave a review, we ask for your email to send a one-time verification code. After verification, your email is immediately converted into a cryptographic hash — a one-way function that cannot be reversed.
We never store your actual email address. It does not exist in our system after verification. Read more in our privacy policy.
Reviewer reputation grows over time
A first-time reviewer has less influence on a business score than someone who has contributed many verified reviews across the protocol. This is by design.
Your review weight grows with your history. The more you contribute, the more your voice matters. This creates a natural quality filter and rewards consistent, honest participation.
Trust Score
Every business has a Composite Business Score (CBS) from 0 to 100, computed automatically from all verified reviews — weighted by reviewer reputation, industry context, and recency. A recent review matters more than one from two years ago. A review from an experienced reviewer carries more weight than a first-time review.
Nobody — including the VeriBureau team — can manually adjust a Trust Score. The methodology is published on our methodology page.
Business verification levels
VeriBureau verifies not just reviews, but businesses themselves. Each business earns verification badges through provable actions:
Email Verified
Business email confirmed with a one-time code.
Domain Verified
Business proves ownership of their website domain through a DNS record — the same method used by certificate authorities.
Legal entity verified
Official registration documents submitted and reviewed.
Fully Certified
All verification levels completed. Maximum trust status.
Certification is earned through verifiable actions — it cannot be purchased or manually assigned and recorded permanently in the audit chain.
Audit chain
What is the audit chain? Every event in VeriBureau — every review, every business response, every dispute — is recorded in a cryptographic chain. Each record contains a fingerprint of the previous record. If anyone altered or removed a past entry, the chain would break, and the change would be publicly detectable.
You can verify the integrity of the entire chain yourself at any time on the audit page.
Fair dispute process
If a business believes a review contains factual errors, they can file a dispute. The reviewer is notified and given time to respond. Both sides are heard. The outcome is recorded in the immutable audit chain.
A dispute does not remove a review. Reviews are permanent. A dispute adds context and resolution to the record.
Calibrated for every industry
Each industry has its own calibrated scoring parameters. A restaurant review from last month is more relevant than one from two years ago. A construction review from two years ago may still be highly relevant. The protocol adjusts for these differences automatically.
Each industry also has specific review metrics — a telecommunications company might be rated on reliability and support quality, while a hotel is rated on cleanliness and service.View all industries.
Our structural commitment
We cannot delete reviews. We cannot alter scores. We cannot sell placement. The system is designed so that even we, the operators, cannot compromise its integrity.
The system is designed so these constraints are enforced structurally.
Frequently Asked Questions
- Is this like Trustpilot?
- VeriBureau requires proof of transaction. Trustpilot relies on moderation after publication.
- Are all reviews verified?
- No. VeriBureau supports two types: Verified reviews backed by a Proof Token from a real transaction, and Open reviews from registered users. Verified reviews carry more weight in the Trust Score. Both types are cryptographically signed and publicly auditable.
- Can reviews be faked?
- Verified reviews require a valid Proof Token — one token, one review. Open reviews require a registered account with verified email. Both are signed and recorded in the audit chain.
- Who can see the audit chain?
- Anyone. The chain is public.