1. Acceptance

By using VeriBureau — whether as a business registering for an account, a reviewer submitting a review, or a visitor viewing public profiles — you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service.

2. Description of service

VeriBureau is a verified review protocol. It enables businesses to collect cryptographically verified reviews from real customers using Proof Tokens. Each review is tied to a unique, one-time-use token that proves a real transaction occurred. Trust Scores are computed algorithmically based on verified reviews, with no human intervention in the scoring process.

3. The three principles

VeriBureau operates under three immutable principles:
Principle 1: Verified reviews require a valid Proof Token issued by the business for a real transaction; one token, one verified review. Open reviews from registered users are also permitted and are clearly labeled on business profiles. Both verified and open reviews are cryptographically signed and recorded in the public audit chain.
Principle 2: Review influence depends on reviewer reputation history.
Principle 3: Every event is cryptographically chained and cannot be altered.

4. Business obligations

As a registered business, you agree to: generate Proof Tokens only for genuine transactions with real customers; not create fictitious transactions or self-review; not incentivize, coerce, or pay for specific review scores; respond to customer reviews honestly and professionally; use the dispute system only for legitimate concerns with supporting evidence; keep your API key secure and not share it with unauthorized parties.

5. Reviewer obligations

As a reviewer, you agree to: submit honest reviews reflecting your genuine experience; use only tokens you received from a real transaction; not submit reviews on behalf of others; not attempt to manipulate scores through multiple accounts or coordinated behavior; use one email address consistently across reviews.

6. Digital signatures

Material actions (reviews, responses, disputes, score recalculations) are digitally signed and recorded in the audit chain. Signatures provide non-repudiation: the author and the content cannot be denied after publication. Signature verification is public.

7. Safe harbour (platform intermediary)

VeriBureau operates as an intermediary. We host content submitted by users and businesses. We do not create review content. Liability for user-generated content rests with the author. We comply with applicable notice-and-takedown and intermediary protection laws.

8. Dispute process

Businesses may dispute reviews they believe are inaccurate. When a dispute is filed, the reviewer is notified and may respond. We aim to resolve disputes within 72 hours (SLA). Either party may appeal within 14 days of the decision. Outcomes are recorded in the immutable audit chain. VeriBureau reserves the right to flag or remove content that violates these Terms or is illegal.

9. GDPR erasure

Upon valid erasure request we anonymize the requester (e.g. author displayed as “[Deleted User]”). Content of reviews and audit entries is retained for chain integrity and fraud prevention. We do not delete historical records; anonymization satisfies our interpretation of erasure obligations where the law permits.

10. Free company rights

Company responses to reviews are free. Disputes are free (within plan limits). Trust Score cannot be purchased. These rights are part of our Transparency Pledge and are not conditioned on subscription tier.

12. Prohibited conduct

You may not: attempt to reverse-engineer the scoring algorithm to manipulate results; create automated systems to generate illegitimate reviews; impersonate another business or individual; use the service for any illegal purpose; attempt to access other users' accounts or data; interfere with the integrity of the audit chain.

13. Intellectual property

The VeriBureau protocol, scoring methodology, and software are the intellectual property of SmartMisto Innovations (LLC “SmartMisto Innovations”, EDRPOU 45600221). Review content submitted by users remains the intellectual property of the respective authors. By submitting a review, you grant VeriBureau a perpetual, worldwide, non-exclusive license to display, reproduce, and distribute your review as part of the service.

14. Limitation of liability

VeriBureau is provided “as is” without warranties of any kind. We do not guarantee that Trust Scores are accurate reflections of business quality — they are mathematical computations based on verified reviewer input. We are not liable for business decisions made based on Trust Scores. Our total liability is limited to the fees paid by you in the 12 months preceding the claim, or $100 USD, whichever is greater.

15. Termination

We may suspend or terminate your access if you violate these Terms. Businesses may request account deletion by contacting support@veribureau.com. Per Principle 3, reviews and audit log entries associated with your account will remain in the public record even after account deletion.

16. Changes

We may update these Terms from time to time. Registered businesses will be notified by email at least 30 days before material changes take effect. Continued use of the service after changes constitutes acceptance.

17. Governing law

These Terms are governed by the laws of Ukraine. Disputes arising from these Terms shall be resolved in the courts of Odesa, Ukraine, unless otherwise required by applicable consumer protection laws.

18. Contact

Support: support@veribureau.com
Security: security@veribureau.com
Privacy: privacy@veribureau.com
SmartMisto Innovations, Odesa, Ukraine